Product Safety

Product safety

The safety and quality of our products are extremely important to us. Do you have questions about product safety, the European conformity of our products, or would you like to make a notification? Then please feel free to contact our Authorised Representative for Product Safety (AR).

Contact person for Product Safety (AR):
Name: Mr. Patrick Engelen
Address: Geelseweg 80, 2250 Olen, Belgium
Telephone: +32 (0)14 25 92 83
E-mail: safety@jsp-group.be

Mr Patrick Engelen is responsible for compliance with European regulations, including CE marking and the Electromagnetic Compatibility (EMC) Directive. He handles questions and reports on product safety in accordance with the General Product Safety Regulation (GPSR), which is in force from 13 December 2024.

Hotline for unsafe products
Want to file a complaint or safety notification? Then fill in our [Product Safety Notification Form](link to notification form). 

You can also contact our Product Safety Representative, Mr Patrick Engelen, directly using the contact details above. We will ensure that your report is followed up within 2 working days according to our internal procedures for complaints and product safety.

National Product Safety Contact Point
For reports of unsafe products or questions about health and safety risks of certain products and services, you can also contact the Central Product Safety Contact Point, part of Belspoc (FPS Economy, SMEs, the Middle Classes and Energy).

Central Product Hotline:
Name: FPS Economy, K.M.O., Middle Classes and Energy, General Directorate for Quality and Safety
Address: Boulevard du Roi Albert II 16, 1000 Brussels, Belgium
Telephone: 02 277 53 36
E-mail: belspoc@economie.fgov.be

The Central Contact Point is the Belgian contact point for the Safety Gate system, a European platform for the exchange of information on dangerous products. Producers and distributors are obliged to inform this hotline immediately when they find that a product does not meet safety standards or is involved in an incident. This contributes to the health and safety of all users.