FAQ

On the website, only products that are in stock can be ordered.

All orders will be sent with a valid invoice/receipt of purchase. Enter your VAT number in your information, and you will have a valid invoice that you can use in your company.

The prices on the PRO MODELS DISTRIBUTION website all include VAT.

Yes. With Multisafepay or PayPal, you can reliably, safely and easily pay for online purchases. Multisafepay is the system that links you directly to your own internet banking program for an online purchase. In order to make use of Multisafepay, you do not have to register, download any files or make an account. If you use internet banking from ABN AMRO, ASN Bank, Fortis, Friesland Bank, ING, Rabobank, SNS or SNS Regio Bank, then you can pay directly with Multisafepay. You then quickly and easily make your payment is the trusted internet payment environment of your own bank. Pay the way you’re used to! You can also pay via PayPal with your own PayPal account.

With the delivery of any order, you get a clear invoice from www.promodels.be  

All orders will be sent with a valid invoice/receipt of purchase. Enter your VAT number in your information, and you will have a valid invoice that you can use in your company.

We credit the amount back to your account within 7 to 14 working days, counting from the day that we receive the return whole and unused.

The reconsideration period is fourteen (14) days. Within that period, you can review the products. If the product does not suit you, you may return it within the 14-day period in the original packaging and without damage. If you wish to send back the purchased goods, you bear the expense of the return sending. We are happy to discuss the matter with you and to work with you to find a suitable solution.

The reconsideration period is fourteen (14) days. Within that period, you can review the products. If the product does not suit you, you may return it within the 14-day period in the original packaging and without damage (i.e. not used and in the original, unopened package).
Important: The products may not have been used in any fashion. Packaging must be in the original state without damage. We retain the right to bill for costs and to deduct these from the repayment of your purchase amount.

When you place an order before 15:00 on www.promodels.be, you will often receive it the following workday.